Return and Refund Policy
Effective Date: 07/23/2025
1) Scope
This policy applies to all purchases made at https://www.profitnessdepot.com
2) Contact
Email: support@profitnessdepot.com
Phone: (669) 237-2715
Address: 1401 21st St, Ste R, Sacramento, CA 95811, USA
Hours: 9:00 AM – 8:00 PM PST
3) RMA Required
All returns require a Return Merchandise Authorization (RMA). Refunds are issued after the supplier/warehouse inspects the return and issues credit to ProFitnessDepot.
All returns require an RMA number issued by the manufacturer.
Customer is responsible for return freight.
4) Return Window (30 Days)
You may return both defective and non-defective items within 30 days of delivery.
Additional requirements:
Freight/LTL damage or shortages: Must be noted on the delivery receipt/BOL at delivery and reported with photos within 24 hours.
Items must be new, unassembled, and in original packaging with all parts/manuals/accessories.
5) Non-Returnable Items
Assembled, used, damaged, or altered products
Custom/personalized items
Items missing original packaging/parts
6) How to Start a Return
Email support@profitnessdepot.com
with your order number, photos, and reason.
If approved, we’ll issue an RMA and send you a downloadable, prepaid return label (free). For freight/LTL items, we’ll arrange carrier pickup and provide instructions.
7) Return Shipping & Fees
Buyer’s Remorse (Change of Mind): We provide a prepaid return label at no cost. A 25% restocking/handling fee is deducted from the refund.
Defective/Incorrect Item or Our Error: We provide a prepaid label and waive the restocking fee once verified.
Freight Services: Liftgate, inside delivery, appointment, call-ahead, assembly, and similar add-on services are non-refundable once performed.
Refused/Undeliverable Shipments: Count as a return; the 25% restocking fee applies.
Missed Delivery/Storage/Redelivery Fees (if any): Deducted from the refund.
8) Condition & Inspection
Returns must arrive resale-ready: new, unassembled, no wear, and complete with all packaging/parts. If packaging or components are missing/damaged, we may deduct additional handling or decline the return.
9) Refunds
Timing: Refunds are processed within ~7 business days after the warehouse receives and inspects your return and credit posts to ProFitnessDepot.
Method: Original payment method.
Deductions (where applicable): 25% restocking (buyer’s remorse), non-refundable carrier/service fees noted above, and any carrier-assessed fees.
10) Exchanges
Defective/Incorrect Item: Exchange or replacement provided after verification.
Buyer’s Remorse: Treated as a return; place a new order for the desired item.
11) Cancellations
Before Shipment: Full refund.
After Shipment: Treated as a return under this policy.
12) Freight/Large Item Delivery Basics
Standard freight is curbside. Liftgate and inside delivery are optional services and non-refundable once used. A signature is required; note any visible damage/shortage on the BOL and photograph issues at delivery.
13) “Item Never Arrived”
If tracking shows no movement past the estimated delivery window, contact us. We’ll investigate with the carrier and issue a replacement or refund once the loss is confirmed.
14) Legal
This policy does not limit any rights you may have under applicable law.