Return and Refund Policy
Return & Refund Policy
Effective Date: 07/23/2025
Updated: 10/17/2025
1) Scope
This policy applies to all purchases made at www.profitnessdepot.com
We partner with multiple authorized manufacturers to fulfill orders. Because each brand maintains its own return guidelines, return windows and restocking fees may vary by brand (see Section 5).
2) Contact
Email: support@profitnessdepot.com
Phone: (669) 237-2715
Address: 1401 21st St, Ste R, Sacramento, CA 95811, USA
Hours: 9:00 AM – 8:00 PM PST
3) RMA Required
All returns require a Return Merchandise Authorization (RMA).
Refunds are issued only after the manufacturer or warehouse inspects and credits the return to ProFitnessDepot.
Customer is responsible for return freight unless otherwise stated under the brand-specific policy.
4) General Return Policy (Default)
You may return most unused items within 30 days of delivery for a refund or exchange.
EVOLGEAR PRODUCTS DO NOT HAVE REFUNDS PER DEALER POLICY
Requirements:
Item must be new, unassembled, and in original packaging with all manuals and accessories.
Freight or LTL damage or shortages must be noted on the delivery receipt (BOL) and reported with photos within 24 hours of delivery.
All returns must include an RMA number provided by support@profitnessdepot.com
5) Brand-Specific Return Policies
Different manufacturers have unique terms. The following policies override the general 30-day window for each brand:
| Brand | Return Window | Restocking / Fees | Notes |
|---|---|---|---|
| Major Fitness | 35 days from delivery | Customer pays return shipping if not seller fault | Item must be unused, in original packaging, and in new condition |
| Body-Solid | 30 days from delivery | Customer pays return shipping; up to 20–25% restocking fee possible | Must have Return Authorization (RA); item must be unopened or unused |
| York Barbell | 30 days from purchase | Customer pays return shipping; up to 25% restocking fee if opened | Must be unused, in original packaging, with all parts included |
| Tru Grit Fitness | 30 days from delivery | Customer pays return shipping; sale items excluded | Must be unused, in new condition, and returned in original packaging |
| Fringe Sport | 30 days full refund; up to 365 days for unused/unopened items | Customer pays return shipping | “365-Day No-Drama” return policy for unused items; original packaging required |
EVOLGEAR NO RETURNS
6) Non-Returnable Items
- Used, assembled, damaged, or altered items
- Custom or personalized equipment
- Items missing packaging or parts
- Closeout or clearance products
- All Evolgear products
7) How to Start a Return
Email support@profitnessdepot.com with your order number, reason, and photos (if applicable).
Once approved, we’ll issue an RMA and provide a return shipping label or freight instructions.
For freight returns, we’ll arrange pickup or provide warehouse drop-off details.
8) Return Shipping & Fees
- Buyer’s Remorse (Change of Mind): Prepaid label provided; 25% restocking fee deducted from refund.
- Defective or Incorrect Item: Prepaid return label provided and restocking fee waived.
- Freight Add-On Services (liftgate, inside delivery, etc.): Non-refundable once completed.
- Refused or Undeliverable Orders: Treated as a return with applicable fees.
- Missed Delivery / Storage / Redelivery Fees: Deducted from refund if incurred.
9) Inspection & Refunds
Returned products must arrive resale-ready — new, unassembled, and complete with packaging and accessories.
If items arrive damaged, used, or incomplete, additional handling fees or denials may apply.
Refunds are processed within 7 business days after inspection and manufacturer credit confirmation. Refunds are issued to the original payment method.
10) Exchanges
No exchanges allowed at the moment.
11) Cancellations
Before Shipment: Full refund.
After Shipment: Treated as a standard return under this policy.
12) Freight / Large Equipment Deliveries
All freight deliveries are curbside unless upgraded at checkout.
Liftgate and inside delivery are optional, non-refundable services.
Inspect your shipment at delivery; note any visible damage or shortages on the Bill of Lading (BOL) and photograph for claims.
13) Lost or Undelivered Shipments
If tracking shows no movement or non-delivery beyond the estimated window, contact us. We’ll investigate with the carrier and issue a replacement or refund once confirmed lost.
14) Legal
This policy does not limit your statutory consumer rights under applicable law.