Shipping Policy

Effective Date: 07/23/2025

1. Introduction

This Shipping Policy applies to orders placed on https://www.profitnessdepot.com/

2. Shipping Destinations

United States

3. Shipping Costs

Free Standard Shipping on all orders except on very few items.

Freight Shipping (LTL Delivery): 299.99 (very few products)

4. Order Processing

Processing time: 1–2 business days (Mon–Fri, excluding holidays).

Daily order cut-off: 8:00 PM Pacific Time (PT). Orders placed after cut-off begin processing the next business day.

Weekend/holiday orders begin processing the next business day.

Evolgear products may require additional processing time if assembly, customs clearance, or manufacturer scheduling is involved. When applicable, extended lead times will be communicated before the order is finalized.

5. Estimated Delivery Time

Standard Delivery: 3–9 business days total (processing + transit).

Delivery times are estimates and may vary due to carrier capacity, weather, or remote locations.

➤ Evolgear Branded Equipment Exception: Certain Evolgear products may require additional lead time due to manufacturer handling or overseas preparation. These units typically ship within 7–21 business days, depending on availability and logistics. Customers will be notified if extended lead time applies prior to order processing.

6. Methods & Carriers

We ship via trusted parcel and LTL freight carriers (e.g., UPS, FedEx, USPS, major freight partners). Tracking is provided by email when your order ships.

7. Freight/Large Items

Standard freight is curbside. Optional services (liftgate, inside delivery, appointment, assembly) may be offered at checkout or via invoice and are non-refundable once used.

A signature may be required. Please inspect packaging on delivery; note any damage/shortage on the BOL and photograph immediately.

If freight delivery involves Evolgear equipment, long-haul or specialty scheduling may apply. Delivery scheduling (including liftgate or appointment setup) may extend beyond the standard freight timing.

8. Tracking

Track orders via the carrier link in your shipment email or at https://www.profitnessdepot.com/track-order

9. Delivery Issues

Delayed/Lost: If your package is delayed beyond the estimate or shows no movement, contact us and we’ll investigate with the carrier.

Damaged: Photograph the package/items and contact us within 7 days (freight damage/shortages must be noted on the BOL at delivery and reported within 24 hours).

10. Missing Items

Contact us within 7 days of delivery with your order number and details; we’ll resolve by sending the missing item(s) or issuing a refund.

11. Returns (Summary)

30-day return window.

For buyer’s remorse: free downloadable return label; 25% restocking applies.

For defective/incorrect items: free label and no restocking once verified.
See our full Return & Refund Policy for details.

12. Incorrect Address

Please verify your shipping address at checkout. Packages returned due to incorrect/undeliverable addresses may incur reshipment fees.

13. Contact

support@profitnessdepot.com
| (669) 237-2715
1401 21st St, Ste R, Sacramento, CA 95811, USA
Hours: Mon–Fri, 9:00 AM – 8:00 PM PT

14. Changes

We may update this policy at any time; changes take effect upon posting.